Broken fluentpet button?

We’ve just started using the FluentPet buttons- had them for about 6 weeks. One seems to be broken and I can’t figure out how to fix it or find any info on their website- anyone else had this issue?Β 

It just stopped working- wouldn’t play the word when touched. I re-recorded the sound, it worked for about a day, and then stopped working again. I am trying now to replace the batteries (which is super hard btw and they’re not cheap) but that doesn’t seem to be working either. Now, it feels like when I push the button, it doesn’t β€œclick” or press down right.Β 

I don’t think anything could have happened to it- our dog still doesn’t really want to press it, so we just model for her. Nothing spilled on it or anything. Is this an issue anyone else has had? I’m so frustrated since it’s still pretty new!Β 

Thanks :)Β 

First button struggles

We’ve had our first button in place for almost a month now, and my 8-month-old pup still won’t push it. We decided to start with β€œoutside”, since this is something she already asks for and needs to do multiple times a day.Β 

We always push the button before we go out, and be sure to use the word a lot and tell her what’s going on. She definitely understands the word outside, but she still doesn’t associate it with the button. I’m wondering if it was a mistake to try to begin with something she already has her own way of asking for (sitting by the door, and barking/whining if we don’t notice her).

My questions are:
- was it a mistake to start with a button for a need she already communicates?
- should we try adding a new button (like β€œplay” or β€œtoy”) to help her understand that the buttons mean something, or is that more confusing?Β 
- should we be modeling the button press right as we head out the door OR before we start putting on her harness and leash to go out (since that’s what would happen after she would press it)?
- or is this all normal and we should just keep doing what we’re doing?Β 

Any advice would be greatly appreciated! Thank you!Β